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The Firm

35 years.
Same mission.

Started in 1989 as Eaton & Associates. Now Eaton & Associates. Four offices nationwide—San Mateo, San Francisco, San Diego, and Boulder. Same family ownership. Same commitment: when things break, we fix them. Fast.

SOC 2 Type II Certified - Verified by Vanta SOC 2 Type II Certified
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Years in Business
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Offices Nationwide
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Organizations Served
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Support Available
How We Work

Not corporate values.
Actual standards.

We don't have posters on the wall. We have expectations—for ourselves.

Show up when it matters

We've driven to Sacramento at midnight for a switch. Built firewalls from spare parts during state testing. When you're down, we're there.

Say what's true

No inflated timelines to look like heroes. No unnecessary upgrades. We tell you what you actually need—even if it's less than you expected.

Fix it right the first time

Band-aids become technical debt. We solve problems at the root, document everything, and make sure the same issue doesn't happen twice.

Answer the phone

Real people, real responses. No ticket purgatory, no offshore call centers. You'll talk to someone who can actually help.

Our Story

35 years of showing up.

From network cables to cloud migrations, we've evolved with the industry—without losing what matters.

1989

Founded

John Eaton starts Eaton & Associates in San Francisco, focusing on network installation and support.

1995

First Major Client

Signed our first government contract—a relationship that continues to this day.

2005

Security Focus

Expanded into cybersecurity as threats evolved. Built dedicated security practice.

2012

Cloud Adoption

Early mover on cloud migrations. Helped clients navigate Azure and AWS transitions.

2020

Remote Everything

Supported hundreds of organizations through the shift to remote work. Zero downtime for clients.

2024

Eaton & Associates

Rebranded to reflect our expanded AI and automation capabilities. Same team, same mission.

The Team

Real people. Real expertise.

Not stock photos. Not outsourced. The people who actually do the work.

John Eaton

John Eaton

President & Founder

Started Eaton & Associates in 1989. John built this company on a simple idea: when clients call, you answer. When systems break, you fix them. 35 years later, still showing up.

Business Leadership IT Strategy Client Relationships
Mohamed (Mo) Shalabi

Mohamed (Mo) Shalabi

CTO, VP Professional Services

Two decades of IT leadership. Mo has managed everything from bare-metal migrations to cloud transformations. He's the one who decides how we solve problems—and he's seen every problem.

Infrastructure Architecture Cloud Strategy Team Leadership
James Finley

James Finley

VP, Operations

James keeps the trains running. Operations, logistics, client delivery—he makes sure every project lands on time and every client gets what they were promised.

Operations Management Client Relations Project Delivery
Donna Jones

Donna Jones

Controller

Donna has kept our books balanced and our business healthy for years. She brings decades of financial management experience and makes sure we're as fiscally disciplined as we are technically.

Financial Management Business Operations Strategic Planning
Dion Nelson

Dion Nelson

Help Desk Director

When you call our help desk, Dion's team answers. Arizona State graduate who built our support operation from the ground up. Fast responses, real solutions, no runaround.

Technical Support Team Management Customer Success
Gabrielle (Gabby) Nelson

Gabrielle (Gabby) Nelson

Account Manager

Gabby is the bridge between our clients and our technical teams. Former educator turned account manager, she brings a unique ability to translate complex IT needs into actionable plans. With a Master's in Education from UCLA, she knows how to listen, explain, and deliver.

Client Relations Account Management Project Coordination
Adrian Eaton

Adrian Eaton

Business Development Manager

Adrian runs business development from our San Diego office. Cal Poly SLO graduate who grew up in the business—literally. He knows what clients need because he's watched us solve their problems for decades. Now he's the one making sure new clients find us.

Business Development Client Acquisition Strategic Partnerships
Katy Hundersmarck

Katy Hundersmarck

Account Manager

Katy keeps our client relationships running smoothly. She's the one who follows up, follows through, and makes sure nothing falls through the cracks. Detail-oriented and proactive—when clients have questions, Katy has answers.

Account Management Client Success Project Coordination
Andrew Thakkar

Andrew Thakkar

Senior Project Manager

Andrew drives complex IT projects from conception to completion. He brings a structured approach to every engagement—coordinating teams, managing timelines, and making sure deliverables land on schedule. When projects get complicated, Andrew keeps them on track.

Project Management IT Implementation Client Delivery
Technology Expertise

From servers to AI agents.

VMware VMware
Dell Dell
HP HP
AWS AWS
Azure Azure
Google Cloud Google Cloud
Microsoft Microsoft
Cisco Cisco
Ubiquiti Ubiquiti
VMware VMware
Dell Dell
HP HP
AWS AWS
Azure Azure
Google Cloud Google Cloud
Microsoft Microsoft
Cisco Cisco
Ubiquiti Ubiquiti
Synology Synology
OpenAI OpenAI
LangChain LangChain
Windows Windows
Linux Linux
Docker Docker
Kubernetes Kubernetes
Python Python
Synology Synology
OpenAI OpenAI
LangChain LangChain
Windows Windows
Linux Linux
Docker Docker
Kubernetes Kubernetes
Python Python
Synology Synology
OpenAI OpenAI
LangChain LangChain
Windows Windows
Linux Linux
Docker Docker
Kubernetes Kubernetes
Python Python

The technologies we deploy across 500+ organizations.

Vendor-agnostic recommendations

Vendor-agnostic IT consulting tailored to your environment and budget. 35 years of seeing what actually lasts.

From legacy to cutting-edge

VMware migrations, Microsoft 365 rollouts, AWS infrastructure, and AI automation with Langchain. We bridge old and new.

Deployed and supported

Not just sold—installed, configured, monitored, and maintained. When something breaks at 2 AM, we're the ones who fix it.

Where We Are

Four offices.
Coast to Coast Coverage.

Headquartered in San Mateo, with teams in San Francisco, San Diego, and Boulder. We're not remote-only—when you need someone on-site, we're there.

San Mateo, CA
Headquarters
20 N Railroad Ave
San Francisco, CA
Bay Area
San Diego, CA
Southern California
Boulder, CO
Mountain West

Service Coverage

While we started in the Bay Area, we now serve organizations across the West Coast and Mountain West. Remote support nationwide, on-site support where we have teams.

Primary regions:
  • • San Francisco Bay Area
  • • San Diego County
  • • Denver / Boulder Metro
  • • Remote support nationwide
Trust Signals

Compliance isn't a checkbox. It's how we operate.

SOC 2 Type II Certified - Verified by Vanta

SOC 2 Type II Certified

Third-party audited security and operational controls, verified by Vanta

CISSP

Information Systems Security

(ISC)²

CCNA

Cisco Network Associate

Cisco

CEH

Certified Ethical Hacker

EC-Council

PMP

Project Management Professional

PMI

AWS SA

AWS Solutions Architect

Amazon

ACSP

Apple Support Professional

Apple

Ready to work with a team that shows up?

No sales pitch. Just a conversation about what you need and whether we're the right fit.