Your help desk.
On the Central Coast.

What does the San Luis Obispo office do?

Our SLO office is the Central Coast hub for Eaton & Associates. The team here handles help desk support, on-site service, remote monitoring, and system administration for businesses across the Central Coast and beyond. Think of us as your IT department, available when you need us, without the overhead of a full-time IT staff.

How does on-site support work?

We can provide dedicated on-site support full-time, part-time, or as needed to suit your needs. On-site dispatch for issues that can't be resolved remotely is always included in E&A Elevate-IT®.

What industries do you support from the SLO office?

We serve the full range of Central Coast businesses: finance and banking, law firms, CPA and tax practices, engineering and architecture firms, insurance agencies, real estate offices, consultancies, wine country operations, agriculture, hospitality, healthcare, education, and local government. Each industry has specific needs, and our team knows the region well enough to understand the context behind the ticket.

What are your response times for remote support?

Most help desk tickets get a response within 15 minutes during business hours. Critical issues trigger immediate escalation to our senior engineering team. For after-hours emergencies, our 24/7 operations center ensures you're never left waiting.

Which compliance frameworks do you support?

We help Central Coast organizations meet the security and privacy requirements specific to their industry, including:

• Finance and banking: GLBA, FFIEC guidance, NIST CSF 2.0, the CRI Profile, CISA Cybersecurity Performance Goals, the Computer-Security Incident Notification Rule, NCUA incident reporting, and the FTC Safeguards Rule (16 CFR 314).
• Professional services: Written Information Security Plans (WISP), the FTC Safeguards Rule (16 CFR 314), attorney ethics duties under California Rules of Professional Conduct 1.1 (competence) and 1.6 (confidentiality), Bus. & Prof. Code 6068(e), ABA Formal Opinions 477R, 483, and 498, cyber insurance underwriting requirements, California breach and security laws (Civ. Code 1798.82 and 1798.81.5, CCPA 1798.150), NIST SP 800-171, and CMMC.
• Government and utilities: FBI CJIS Security Policy (v6.1), the Children's Internet Protection Act (CIPA) and E-Rate, Ed. Code 49073.1, SOPIPA, FERPA, NIST CSF 2.0, NIST SP 800-53 Rev. 5, CIS Controls v8.1, risk-pool and cyber insurance requirements, America's Water Infrastructure Act section 2013, CISA Cybersecurity Performance Goals, SCADA security, the California Public Records Act, and the Brown Act.
• Biotech: 21 CFR Part 11, GxP data integrity (ALCOA+), 21 CFR Part 58, Parts 210/211, and Part 820 (as updated by the QMSR), NIST SP 800-171 Rev. 2, DFARS 252.204-7012, CMMC Level 2, the HIPAA Security Rule, and the California CMIA.