Big enough to need real IT.
Small enough to hate the runaround.
You're past the point where a part-time IT person can keep up. But you don't need—or want—the overhead of a big firm treating you like a small fish. We get it. We've been doing mid-market IT for 35 years.
You're in the messy middle.
We specialize in it.
Too complex for simple solutions
You've got multiple locations. Remote workers. Customer data that needs protecting. Compliance requirements that keep growing. The tools that worked at 20 people don't work at 150.
Small MSPs max out at this complexity. They don't have the depth for multi-site, don't understand compliance, can't provide the coverage you need.
Too practical for consultant theater
You need solutions, not PowerPoints. Results, not methodologies. People who answer the phone when something breaks, not account managers who schedule calls about calls.
Big firms treat mid-market like enterprise-lite. They sell you oversized solutions at undersized attention. You deserve partners who actually understand your scale.
Different sizes need different things.
We know the difference.
Building the Foundation
Common Challenges
- • Outgrowing consumer-grade tools
- • First real security requirements
- • Compliance becoming a customer ask
- • Internal IT bandwidth stretched thin
Our Approach
- • Microsoft 365 / Google Workspace optimization
- • Endpoint security and MDM deployment
- • Basic compliance documentation
- • Hybrid support model (co-managed IT)
Professionalizing Operations
Common Challenges
- • Multiple locations or remote-heavy
- • Customer audits and vendor questionnaires
- • M&A activity requiring due diligence
- • Need for 24/7 coverage
Our Approach
- • Multi-site standardization
- • SOC 2 / compliance program buildout
- • M&A IT integration support
- • Extended hours support options
Enterprise Readiness
Common Challenges
- • Board-level security questions
- • Complex vendor ecosystem
- • IT strategy tied to business strategy
- • Scaling without proportional headcount
Our Approach
- • vCISO and IT leadership services
- • Vendor consolidation and management
- • Strategic IT roadmapping
- • Automation and efficiency programs
Mid-market IT services that actually fit
Scalable Help Desk
Responsive support that handles the day-to-day so your team can focus on growth. Phone, chat, and email—with real humans who know your environment.
Infrastructure Management
Proactive monitoring, maintenance, and optimization across on-prem, cloud, and hybrid environments. We keep systems running while you run the business.
Security Program
Not just tools—a program. Policies, training, incident response, and continuous improvement. Security that satisfies auditors and actually protects you.
Compliance Support
SOC 2, HIPAA, PCI, state privacy laws—we've helped companies achieve and maintain them all. Practical compliance that doesn't paralyze operations.
Strategic Planning
Technology roadmaps aligned with business goals. Budgeting, prioritization, and executive-ready reporting. IT as a strategic asset, not a cost center.
Cloud & Hybrid
Right-sized cloud architecture. Not everything belongs in AWS—we help you find the right mix of cloud, colo, and on-prem for your specific needs.
Predictable pricing. No surprises.
Mid-market managed IT typically runs $125-$200 per user per month, depending on complexity and service level. That includes help desk, monitoring, security, and strategic planning.
- • Help desk support
- • Proactive monitoring
- • Basic security tools
- • Vendor management
- • Everything in Core
- • Advanced threat protection
- • Security awareness training
- • Compliance support
- • Everything in Enhanced
- • vCIO/vCISO services
- • Strategic IT roadmapping
- • Priority response
Actual pricing depends on your specific environment, locations, and requirements. We'll give you a clear quote after understanding your needs—no bait and switch.
What mid-market leaders ask us
When should a mid-market company switch from break-fix to managed IT?
The tipping point is usually around 50 employees, when IT issues start impacting operations regularly. Signs include: your 'IT person' is spending more time on support than their actual job, security incidents are increasing, compliance requirements are looming, or growth is being held back by technology limitations. Managed IT becomes more cost-effective than reactive support at this scale.
How do mid-market IT costs compare to enterprise spending?
Mid-market organizations typically spend $125-$200 per user per month for comprehensive managed IT, including help desk, security, monitoring, and strategic planning. This is often less than the fully-loaded cost of a single IT hire, while providing 24/7 coverage and broader expertise. The key is right-sizing—enterprise solutions scaled down are usually overpriced and overcomplex.
What compliance frameworks matter for mid-market companies?
It depends on your industry and customers. SOC 2 is increasingly required for any company selling to enterprises. HIPAA applies if you handle health data. PCI DSS matters if you process payments. State privacy laws like CCPA apply based on revenue and data volume. We help identify which frameworks actually apply to your business and build compliance into operations, not as an afterthought.
Ready for IT that fits your size?
Let's talk about where you are, where you're going, and how IT can help get you there. No pitch—just a conversation.