When city systems go down,
residents call the mayor.
We've kept city halls running through ransomware attacks, power outages, and budget cycles. Your IT shouldn't make headlines—and with us, it won't.
City IT failure isn't an inconvenience.
It's a crisis.
Dispatch Systems
When CAD goes down, response times go up. Lives are literally on the line. We've maintained 99.99% uptime for emergency services.
Payment Processing
Permits, utilities, taxes—when payment systems fail, revenue stops. We keep the money flowing and the auditors happy.
Public Services
Libraries, recreation, public works—residents expect services to work. We make sure they do, every day.
We speak government.
Fluently.
We've worked with cities long enough to understand the difference between a capital expense and an operating expense, why your fiscal year starts in July, and why that RFP has 47 pages of requirements.
Common City IT Challenges
The problem:
Budget cycles don't align with IT emergencies
Our approach:
Predictable monthly pricing with no surprise capital expenses. Emergency work covered.
The problem:
Public records requests for IT decisions
Our approach:
Documentation practices built for transparency. Every decision defensible.
The problem:
Legacy systems nobody knows how to maintain
Our approach:
We've inherited plenty of 'mystery' systems. We document, modernize, or maintain—your call.
The problem:
Ransomware targeting municipalities
Our approach:
Air-gapped backups, incident response plans, and recovery tested quarterly. We've done it for real.
Every system your city depends on.
Police & Fire Systems
CAD, RMS, evidence management, and mobile data terminals. CJIS-compliant from end to end.
Permit & License Portals
Online permitting, business licensing, and payment systems that actually work for residents.
Public Works Infrastructure
SCADA systems, GIS integration, asset management, and field service technology.
City Hall Operations
Email, collaboration, council chambers AV, and the daily tools your staff depends on.
Public Safety Networks
Secure, redundant connectivity for police, fire, emergency services, and dispatch.
Public Wi-Fi & Parks
Community internet, recreation center systems, library technology, and public access points.
What city IT managers ask us
What IT compliance requirements do cities need to meet?
Cities must comply with CJIS (Criminal Justice Information Services) for law enforcement data, state public records laws for transparency, and various federal regulations depending on services offered. Eaton & Associates ensures all city IT infrastructure meets these requirements.
How do you handle IT procurement for government agencies?
We understand government procurement processes and provide transparent, itemized pricing compatible with municipal budgeting cycles. We can work with existing contracts, cooperative purchasing agreements, and RFP processes.
What happens if city systems go down outside business hours?
Eaton & Associates provides 24/7/365 support for municipal clients. Critical city services don't stop at 5pm, and neither do we. Our team responds to emergencies within minutes, not hours.
Your city deserves IT that doesn't make the news.
Let's talk about your infrastructure, your compliance requirements, and how we can help you serve residents better.