You shouldn't need a full-time IT person.
You shouldn't go without one either.
There's a middle ground between 'ask Dave, he's good with computers' and hiring an IT manager. Professional IT support at a price that makes sense for your size.
Small business IT problems.
Professional solutions.
The 'IT Person' Problem
Your most tech-savvy employee spends half their time fixing printers and resetting passwords. That's expensive—you're paying a salary for their real job, not IT support.
Transfer IT burden to professionals. Your team does their actual work.
The Security Worry
You've read the headlines. Ransomware. Data breaches. You know you should do something, but enterprise security solutions cost more than your entire IT budget.
Right-sized security that actually protects. No enterprise pricing.
The Growth Ceiling
Every new hire takes three days to get set up. Onboarding is chaos. Offboarding? You hope they don't still have access to everything.
Professional onboarding/offboarding. New hire productive day one.
The Reliability Question
When something breaks, you Google it. Or call your nephew. Sometimes it gets fixed. Sometimes you just work around it forever.
Actual support from actual professionals. Issues get resolved.
Everything a small business needs.
Nothing it doesn't.
Help Desk That Helps
Real humans who answer the phone. Email, chat, and remote support for everyday issues. Your team calls us, not you.
Microsoft 365 / Google
Setup, management, and support for your productivity suite. Email that works, files that sync, collaboration that doesn't frustrate.
Security Essentials
Multi-factor authentication, endpoint protection, email filtering, and backups. The fundamentals that stop 90% of attacks.
Device Management
Keep track of laptops, keep them updated, keep them secure. Remote wipe capability when someone leaves (or loses their laptop).
Onboarding & Offboarding
New hires ready to work on day one. Departing employees cleanly removed. No more 'does anyone know their password?'
Technology Guidance
Advice when you need it. What laptop should we buy? Should we use this software? Is this a good deal? Someone to ask.
Predictable costs. No surprises.
One flat rate per user, per month. Everything included.
10-50 users • Everything you need • Nothing you don't
What's Included
- ✓ Unlimited help desk support
- ✓ Proactive monitoring & maintenance
- ✓ Security essentials (MFA, antivirus, email filtering)
- ✓ Microsoft 365 or Google Workspace management
- ✓ Cloud backup for critical data
- ✓ Onboarding for new employees
- ✓ Secure offboarding for departures
- ✓ Quarterly technology review
- ✓ Vendor liaison for hardware/software issues
What's NOT Included
- ✗ Multi-year lock-in contracts (annual with auto-renewal)
- ✗ Surprise fees for 'extra' support
- ✗ Enterprise features you don't need
- ✗ Upselling on every call
- ✗ Jargon and complexity
Exact pricing depends on your specific needs. Projects (new setups, migrations, special hardware) quoted separately. Annual contract with auto-renewal unless you direct otherwise.
What small business owners ask us
How much should a small business spend on IT?
For businesses with 10-50 employees, managed IT typically costs $100-$150 per user per month. This covers help desk support, security essentials, cloud management, and basic monitoring. It's usually less than hiring even a part-time IT person while providing broader expertise and coverage. The key is getting what you need without overpaying for enterprise features you won't use.
When should a small business switch from break-fix to managed IT?
The tipping point is usually around 10-15 employees, when IT issues start happening weekly instead of monthly. Signs you're ready: your 'tech-savvy' employee is spending hours on IT instead of their real job, you've had a security scare, you're worried about data loss, or new hires take days to get set up. At this point, managed IT becomes more cost-effective and reliable than reactive support.
What security does a small business actually need?
Start with the essentials: strong passwords with multi-factor authentication, endpoint protection on all devices, email security to block phishing, and reliable backups. This handles 90% of threats small businesses face. As you grow or handle sensitive data, you can add more layers. We focus on practical security that protects without creating friction—your team should barely notice it's there.
Ready to stop playing IT support?
Let's talk about what's working, what isn't, and what IT should look like for a business your size. 15 minutes, no pressure.