Every minute down
costs more than you think.
We've recovered organizations from ransomware in 72 hours, kept schools online during state testing with a desktop firewall, and driven to Sacramento at midnight for a switch. Downtime isn't acceptable—and we prove it.
Downtime isn't just inconvenient.
It's expensive.
Industry research shows the true cost of unplanned outages. These numbers don't include reputation damage, lost opportunities, or staff overtime.
Source: Gartner, ITIC Hourly Cost of Downtime Survey
Prevention beats recovery.
Every time.
The best way to handle downtime is to prevent it. Here's how we keep your systems running.
Continuous Monitoring
Every server, every switch, every critical application. We watch it all, 24/7/365. When something looks wrong, we know before you do.
Predictive Alerting
Disk filling up? Memory trending high? We catch warning signs and fix them before they become outages.
Proactive Maintenance
Patching, updates, health checks—scheduled during off-hours so your team never notices.
Redundancy Planning
Single points of failure are unacceptable. We design systems that stay up even when components fail.
Rapid Response
When issues do occur, our team responds in minutes, not hours. Average resolution time: under 2 hours.
Root Cause Analysis
We don't just fix problems—we figure out why they happened and prevent recurrence.
State testing week.
Firewall dead.
Zero downtime.
A school district's main firewall failed during the most critical week of the year. Vendor said 3-5 days for replacement. We built a pfSense firewall on a spare desktop PC and had them back online in under an hour.
State testing completed on schedule. Zero complaints from students or staff.
What you're probably wondering.
What's your actual response time?
Our SLA is 15 minutes for critical issues. Our actual average is under 8 minutes. For P1 incidents (complete system outages), we have engineers on the phone within minutes, not hours.
How do you monitor our systems?
We deploy lightweight agents that check system health every 60 seconds. We monitor CPU, memory, disk, network, application health, and custom metrics specific to your environment. All data stays in your control.
What happens when you detect a problem?
Automated alerts trigger immediately. For critical issues, an engineer is paged and begins investigation within minutes. For warning-level issues, we create a ticket and address it before it escalates.
Can you guarantee uptime?
We offer 99.9% uptime SLAs backed by service credits. More importantly, our actual track record is better than that. We've maintained 99.95%+ uptime across our client base for the past 3 years.
What about after-hours emergencies?
Our NOC operates 24/7/365. Same response time at 3am on Christmas as 2pm on Tuesday. No answering services, no callbacks—direct access to engineers who can actually fix things.
How do you handle major incidents?
We have documented incident response procedures with clear escalation paths. For major incidents, we bring in additional resources, establish a command bridge, and provide regular status updates until resolution.
How much is downtime costing you?
Let's look at your current setup and identify where you're most vulnerable. No pressure, no scare tactics—just an honest assessment.