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Copilot AI consulting for modern IT productivity

How Generative AI and Copilot Tools Are Reshaping Productivity and Service Delivery

Estimated reading time: 10 minutes

Key Takeaways

  • Generative AI and Copilot tools are already lifting labor productivity by more than 1% in the U.S., with individual workers often saving multiple hours per week.
  • Service delivery is being reshaped across sales, customer support, development, and security, with role specific copilots delivering faster and more accurate outcomes.
  • Organizational impact goes beyond efficiency, supporting job growth, higher employee satisfaction, and better customer experiences when AI is governed well.
  • Roughly 95% of in house AI pilots fail due to poor integration, limited governance, and lack of change management, highlighting the need for structured adoption.
  • Strategic partners like Eaton & Associates help organizations move from experimentation to measurable, secure AI value across Microsoft 365 and enterprise environments.

Table of Contents

Introduction

Generative AI and Copilot tools are no longer experimental add ons to the modern workplace; they are quickly becoming foundational to how teams collaborate, make decisions, and serve customers. From Microsoft Copilot across Microsoft 365 to GitHub Copilot in development environments, these tools are reshaping productivity and service delivery at scale, and the numbers are now strong enough to move out of the “hype” category.

For organizations across the San Francisco Bay Area and beyond, this shift is not just about shiny new tools. It is about rethinking workflows, roles, and even business models. At Eaton & Associates Enterprise IT Solutions, we are seeing this transformation firsthand as we help clients integrate AI copilots into their IT environments, automate business processes, and modernize service delivery.

In this post, we break down what the latest research tells us about generative AI and Copilots, what it means for office managers, IT professionals, and business leaders, and how to move from experimentation to real, measurable value.

The New Productivity Baseline: What the Numbers Actually Show

Labor productivity is already rising

Using aggregate production models, researchers estimate that labor productivity in the U.S. has increased by up to 1.3% since the introduction and early adoption of generative AI tools in the workplace. This analysis comes from the Federal Reserve Bank of St. Louis on the state of generative AI adoption in 2025.

That may sound modest at first glance, but in macroeconomic terms, a 1.3% productivity increase in a short window is significant. Historically, major general purpose technologies, from electricity to the internet, have driven similar step changes over longer periods.

Time savings that users can actually feel

At the individual worker level, the impact is even clearer:

The benefits are not uniform across all industries. Knowledge intensive and digital first sectors such as professional services, IT, finance, and healthcare administration see the biggest gains, while hands on sectors such as hospitality see more modest impact because fewer tasks can be offloaded to AI. This sector level impact is further detailed in the Youngstown State University analysis.

Users do not want to go back

Productivity tools only matter if people actually adopt them. Early data from Microsoft Copilot deployments is striking:

  • 85% of early Copilot users said it helped them get to a good first draft faster.
  • 77% said they would not want to work without it after trying it.

These findings come from Microsoft WorkLab’s Copilot user research. For office managers and IT leaders, this indicates that once well implemented, Copilot style tools quickly become part of the expected productivity stack, similar to email and chat in earlier eras.

How Generative AI and Copilots Are Reshaping Service Delivery

Beyond personal productivity, generative AI is changing how organizations deliver services internally in IT, HR, and finance, and externally in customer support, sales, and professional services.

Real time, expert level assistance without deep technical skills

Modern AI copilots embedded in platforms like Microsoft 365, Dynamics 365, and Security Copilot provide real time, context aware assistance:

  • Users can configure systems, create complex reports, or surface buried insights using natural language prompts instead of navigating complex interfaces or learning specialized tools.
  • Business users who previously depended on IT or specialized analysts can now perform more tasks themselves, often called citizen enablement.

This shift is detailed in Insight’s discussion of how generative AI is fueling the modern work revolution. It is especially critical in environments where IT teams are already stretched thin, something commonly seen in Bay Area organizations managing hybrid work, cloud sprawl, and growing security demands.

Role specific enhancements that change day to day work

Generative AI and Copilot tools are not one size fits all. They are increasingly tuned to specific roles and domains.

Sales: Smarter pipelines and unified data

Within tools such as Microsoft Dynamics 365 and Microsoft Copilot for Sales, AI can:

  • Surface best next action recommendations for sales reps.
  • Unify data across marketing and sales systems to identify overlooked opportunities.
  • Draft tailored customer emails and follow ups based on CRM data and prior interactions.

These capabilities are described in Microsoft WorkLab’s Copilot findings. For sales leaders, this translates to better pipeline visibility and more consistent execution without requiring teams to manually sift through dashboards and reports.

Customer service: Faster, more accurate resolutions

In customer service environments, AI copilots can:

  • Route tickets to the right agents automatically by analyzing content and history.
  • Detect emerging trends in customer issues early, before they escalate.
  • Autogenerate responses or knowledge base articles for repetitive queries.
  • Summarize long case histories so agents can get up to speed in seconds.

These use cases are documented in Microsoft WorkLab’s analysis of Copilot usage in customer service and Insight’s coverage of AI in service environments. The result is shorter handle times, fewer escalations, and more consistent customer experiences, which are core goals for any service delivery leader.

Developers: From coding to problem solving

Tools like GitHub Copilot and AI augmented integrated development environments help developers:

  • Generate boilerplate code and tests.
  • Suggest functions, patterns, or refactors in real time.
  • Produce or update documentation as code changes.

These capabilities are explored in Insight’s analysis of AI for engineering productivity. Rather than replacing developers, these tools free them to focus on architecture, quality, and solving business problems, which is the primary value of high performing engineering teams.

Security: Natural language detection and remediation

Security Copilot and similar tools use generative AI to:

  • Parse vast amounts of log and telemetry data.
  • Answer natural language questions like “Show me anomalous sign ins for the past 24 hours.”
  • Recommend and even automate remediation steps.

According to early Copilot studies, security users were 44% more accurate in their tasks when using Copilot tools. This finding is reported in Microsoft WorkLab’s research and further discussed by Insight’s AI in security coverage. For security teams that struggle with alert fatigue and talent shortages, that combination of speed and accuracy is a significant advantage.

Organizational Impact: Beyond Individual Productivity

Generative AI and Copilots are now reshaping organization wide strategy and structure, not just individual task lists.

Adoption is accelerating across the U.S.

Recent research finds that:

  • 1 in 5 U.S. companies is already using generative AI in some operational capacity.
  • 2 in 5 U.S. employees report using generative AI at work in some form as of 2025.

These adoption statistics are detailed in Youngstown State University’s research on AI adoption. This means most organizations are either already experimenting but not yet scaling, or facing organic, bottom up adoption with employees using AI tools on their own without a clear governance or integration strategy. Both situations create opportunity and risk if not guided by IT and leadership.

AI augments workers and supports job growth

Contrary to early fears, emerging evidence suggests that organizations investing in generative AI are often increasing headcount, not reducing it.

Research from Georgia State University indicates that AI is augmenting, not replacing, human workers. Firms using generative AI are seeing:

  • Higher productivity and innovation.
  • Job growth, particularly in roles requiring AI literate and digital skills.
  • Better service quality and more differentiated offerings.

The implication for business leaders is clear: AI is becoming a strategic enabler of growth, not just a cost cutting tool.

Higher accuracy, satisfaction, and retention

In domains such as customer service and security, Copilot users reported:

  • Faster work and higher accuracy, with up to 44% more accurate outcomes in security scenarios, as documented by Microsoft WorkLab.

Where organizations deploy generative AI effectively, they also see:

  • Improved employee retention, as tedious, repetitive tasks are automated or streamlined.
  • Higher customer satisfaction, with faster and more consistent experiences.

These outcomes are reinforced by combined findings from Georgia State University and Microsoft WorkLab. From an HR and operations perspective, this is a powerful combination: happier staff, better services, and more resilient organizations.

The Challenges: Why 95% of In House AI Pilots Fail

Despite the upside, generative AI is far from “plug and play.” Many organizations stumble in early pilots or never move beyond experimentation.

Not all sectors benefit equally

As noted earlier, digital first and knowledge intensive sectors see the largest returns. In industries like hospitality or certain hands on trades:

  • Many core tasks are not easily automated or augmented by AI, such as physical service delivery.
  • AI adds more value in back office functions like scheduling, inventory, and customer communication, still meaningful but more limited.

These sector level dynamics are explored in Youngstown State University’s sector impact analysis. Expectations therefore need to be set by function and industry, not just by adopting AI as a buzzword.

95% of DIY generative AI pilots miss the mark

One particularly stark finding is that 95% of in house generative AI pilots reportedly fail to achieve their intended results.

Key reasons include:

  • Over engineering custom solutions instead of leveraging mature, vendor supported Copilot tools.
  • Lack of integration with existing systems, such as data silos in CRM, ERP, or IT service management platforms.
  • Insufficient change management and user training.
  • Weak governance, resulting in inconsistent usage and data quality issues.

This suggests that buying and configuring proven, enterprise grade Copilot tools, combined with experienced implementation partners, often delivers far better ROI than building everything from scratch.

The “AI workslop” problem

A recent Harvard Business Review article on AI generated workslop highlighted a new risk: a flood of low quality, AI generated content that actually destroys productivity.

Without guardrails, teams can end up with:

  • More drafts, but not more decisions.
  • Duplicated or contradictory content.
  • Extra review and cleanup work for managers and subject matter experts.

Avoiding workslop requires:

  • Clear guidelines on when AI should and should not be used.
  • Approval workflows for customer facing or high risk content.
  • Training users to treat AI as a first draft assistant, not an unquestioned authority.

Reskilling and workforce adaptation

As AI tools become embedded in everyday workflows, demand increases for:

  • AI literate employees who understand prompting, verification, and responsible use.
  • Digital skills across roles that were not previously considered technical.

The Georgia State University research on generative AI and job growth emphasizes the urgency of reskilling and adaptive labor policies to ensure workers can thrive in AI augmented environments. For office managers and business leaders, this means budgeting and planning not just for tools, but for ongoing training and culture shifts.

Looking Ahead: Long Term Productivity and Investment Trends

Long term productivity projections

Forecasts from the Penn Wharton Budget Model project that generative AI could:

  • Boost U.S. productivity by 1.5% by 2035.
  • Grow that impact to nearly 3.7% by 2075 as technology matures and adoption deepens.

For organizations planning long term IT and digital transformation, this reinforces generative AI as a strategic pillar, not a passing trend. It aligns with broader analyses from sources like the OECD and McKinsey & Company, which also highlight AI as a key driver of future economic growth.

Investment is surging

Global private investment in generative AI reached nearly $34 billion in 2025, an 18.7% increase over 2023 levels, according to Youngstown State University’s AI investment trends.

This surge reflects not only new startups, but increased research and product development by large platforms, especially in the Copilot space. For enterprise buyers, this should translate into:

  • Rapidly improving capabilities.
  • Deeper integrations into major SaaS and cloud platforms.
  • More options, but also more complexity to evaluate.

Practical Takeaways for Office Managers, IT Professionals, and Business Leaders

To move from theory to impact, organizations need a structured, pragmatic approach. Below are targeted recommendations based on what is emerging from research and field experience.

For Office Managers and Operations Leaders

  1. Start with repetitive, document heavy workflows
    • Meeting notes, recurring reports, email drafting, FAQs, and SOP updates are ideal early use cases for Copilot tools in Microsoft 365.
    • Define a few pilot workflows and measure time saved, quality, and staff satisfaction.
  2. Establish “AI use” guidelines for your team
    • Clarify when it is okay to use AI, such as drafting emails or summarizing meetings, and when human review is mandatory, such as contracts, HR communications, or sensitive client messages.
    • Encourage staff to label AI assisted outputs when they hand them off for review.
  3. Measure team sentiment and outcomes
    • After 30 to 60 days of Copilot or similar tools, survey your team:
      • Are they saving time?
      • What tasks feel easier or harder?
      • What feels risky or confusing?
    • Use this feedback to refine usage policies and training content.

For IT Professionals and CIOs

  1. Prioritize enterprise grade, integrated Copilot tools
    • Favor mature solutions embedded in your existing platforms, such as Microsoft Copilot, GitHub Copilot, and Security Copilot, over isolated experiments.
    • Ensure identity, access control, and data governance are tightly integrated to protect sensitive information.
    • Where needed, leverage managed IT consulting services to accelerate secure deployment.
  2. Avoid “AI workslop” with governance and architecture
    • Implement content lifecycle policies and metadata tagging for AI generated artifacts.
    • Use centralized knowledge repositories such as SharePoint, wikis, or ITSM knowledge bases with curation rules.
    • Define ownership and review processes for critical or customer facing content.
  3. Focus on high value, high friction use cases
    • IT support, including ticket summarization and suggested resolutions.
    • Security operations, including alert triage and investigation assistance.
    • Developer productivity, including code generation and documentation.
    • Process automations in workflows using platforms like Microsoft Power Platform or Azure Logic Apps.
  4. Partner early on change management
    • Work with HR and business leaders to build AI literacy programs.
    • Offer “Copilot Clinics” or office hours to help staff learn effective prompting and verification habits.
    • Consider bringing in Eaton & Associates experts to support adoption and governance design.

For Business Leaders and Executives

  1. Treat AI as a strategic capability, not a side project
    • Build AI and automation explicitly into your digital transformation roadmap.
    • Align Copilot deployments with strategic objectives such as customer experience, margin improvement, innovation, or talent retention.
  2. Invest in people as much as platforms
    • Budget for training, not just licenses.
    • Identify “AI champions” across departments who can model effective, responsible usage.
    • Encourage continuous learning to keep pace with evolving tools and capabilities.
  3. Pilot, then scale, with clear metrics
    • Start with 2 to 3 high impact domains, for example customer support, internal IT, or sales.
    • Define success metrics such as time to resolution, case throughput, NPS or CSAT, and employee satisfaction.
    • Scale successful patterns and sunset pilots that do not show clear ROI.
  4. Engage experienced partners
    • Given that 95% of in house pilots fail to meet goals, lean on partners with:
      • Deep Microsoft 365 and cloud expertise.
      • Security and compliance experience.
      • A structured methodology for AI adoption and process automation.
    • Organizations like Eaton & Associates IT consulting and managed services can help accelerate outcomes while managing risk.

How Eaton & Associates Helps Organizations Harness Copilot and Generative AI

As a Bay Area based Enterprise IT Solutions and AI consulting provider, Eaton & Associates works with organizations to turn AI potential into operational reality.

Our services in this space include:

  • AI Readiness and Strategy Workshops
    • Assess your current IT environment, data posture, and workflows.
    • Identify priority use cases for Copilot and generative AI across departments.
    • Define governance, risk, and compliance considerations upfront.
  • Microsoft 365 and Copilot Enablement
    • Configure and deploy Microsoft Copilot securely across your tenant.
    • Integrate with SharePoint, Teams, and line of business systems.
    • Train your teams, including office managers, knowledge workers, and leadership, on daily, practical usage.
  • Process Automation and Integration
    • Connect AI tools to your existing IT service management, CRM, ERP, and collaboration systems.
    • Build automations that remove manual steps from approvals, reporting, and common support workflows.
  • Security and Compliance by Design
    • Implement Security Copilot and related security tooling with strong identity and access control.
    • Ensure alignment with your industry’s regulatory and compliance requirements, referencing leading practices from organizations such as the National Institute of Standards and Technology.
  • Continuous Improvement and Governance
    • Monitor adoption, usage patterns, and productivity metrics.
    • Refine policies to prevent “AI workslop” and maintain content quality.
    • Support ongoing reskilling and AI literacy initiatives across your workforce.

Ready to Reshape Productivity and Service Delivery with Copilot?

Generative AI and Copilot tools are establishing a new baseline for productivity and service delivery, one where knowledge work is augmented, routine tasks are streamlined, and services are more responsive and data driven.

The opportunity is real and measurable: more hours saved, fewer errors, happier employees, and more satisfied customers. But so are the challenges: failed pilots, governance gaps, and the risk of low quality AI noise clogging your workflows.

If your organization is ready to move beyond experimentation and build a thoughtful, secure, and scalable AI strategy, Eaton & Associates can help.

Contact Eaton & Associates today to:

  • Schedule an AI and Copilot readiness assessment.
  • Explore targeted pilots in IT service management, security, sales, or customer support.
  • Design a roadmap that aligns AI adoption with your business strategy and risk posture.

Visit our website or reach out to our Enterprise IT Solutions team to start the conversation and discover how generative AI and Copilot tools can reshape productivity and service delivery in your organization.

FAQ

How much productivity gain can we realistically expect from generative AI and Copilot tools?

Research from the Federal Reserve Bank of St. Louis suggests up to a 1.3% lift in labor productivity at the macro level already, while individual workers often save 5.4% of their time, roughly 2.2 hours per week, according to Youngstown State University. Real results will depend on your sector, workflows, and how well tools are integrated and governed.

Will generative AI reduce our headcount or eliminate jobs?

Evidence to date indicates that organizations investing in generative AI tend to augment workers rather than replace them. Research from Georgia State University finds that firms using generative AI often see job growth, especially in AI literate and digital roles, along with higher productivity and innovation.

Why do so many in house AI pilots fail, and how can we avoid that?

Around 95% of in house pilots fail due to limited integration, over engineered custom solutions, weak governance, and insufficient training. To avoid this, focus on enterprise grade Copilot tools integrated into your existing stack, define clear governance and content standards, and invest in change management. Partnering with providers like Eaton & Associates IT consulting and managed services can significantly increase your odds of success.

How do we prevent “AI generated workslop” from hurting productivity?

The Harvard Business Review article on AI generated workslop warns about low quality AI content clogging workflows. To prevent this, set clear guidelines on acceptable AI use, require human review for high risk or customer facing content, use centralized knowledge systems with curation, and train staff to treat AI as a first draft assistant rather than a final authority.

Where should we start with Copilot in Microsoft 365?

Start with repetitive, document heavy workflows such as meeting summaries, email drafting, standard reports, and SOP updates. Define a small set of pilots, measure time saved and quality, and refine based on feedback. For a structured rollout, consider an AI readiness workshop and Copilot enablement engagement with Eaton & Associates to align deployment with your governance and security requirements.

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November 21, 2025 0 Comments by admin
AI Ethics Principles. Illustration with icons, keywords and arrows on a black chalkboard background
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Why AI Governance Matters: A Guide for Businesses and Municipalities

Why AI Governance Matters: A Guide for Businesses and Municipalities

 

Why AI Governance is Important

Artificial intelligence (AI) is rapidly transforming our world, offering incredible potential for innovation and progress. However, with this power comes a responsibility to ensure that AI is developed and used in an ethical and responsible manner in the early days of this IT revolution. This is where AI governance comes into the mix….

What is AI Governance?

AI governance refers to the processes, policies, and frameworks that guide the development and deployment of AI systems. It encompasses everything from establishing ethical guidelines for AI development to ensuring transparency and accountability in AI decision-making.

Why is AI Governance Important?

AI governance is critical for several reasons:

  • Ethical Considerations: AI systems can make decisions that have significant real-world consequences. AI governance helps ensure that these decisions are aligned with human values and avoid unintended harm.
  • Bias and Discrimination: AI systems can perpetuate and even amplify existing biases in data and algorithms. AI governance helps mitigate these risks and promote fairness and inclusivity.
  • Transparency and Accountability: It’s essential to understand how AI systems work and how they arrive at their decisions. AI governance promotes transparency and accountability, ensuring that AI systems are not used as uncheck resources.
  • Security and Privacy: AI systems often handle sensitive data. AI governance helps protect this data and prevent unauthorized access or misuse.
  • Public Trust: AI governance helps build public trust in AI technologies by demonstrating that they are developed and used responsibly.

How Businesses and Local Municipalities Can Implement AI Governance

Businesses and local municipalities can take several steps to implement effective AI governance:

  • Develop Clear AI Policies: Establish clear policies that outline the ethical principles and guidelines for AI development and use.
  • Create Multidisciplinary Teams: Assemble teams with diverse expertise, including AI specialists, ethicists, and legal experts, to oversee AI projects.
  • Prioritize Data Quality and Privacy: Ensure that data used to train and operate AI systems is accurate, unbiased, and protected.
  • Conduct Regular AI Audits: Regularly assess AI systems for bias, security vulnerabilities, and adherence to ethical guidelines.
  • Foster Collaboration and Knowledge Sharing: Engage with other organizations to learn from their experiences and best practices in AI governance.

By prioritizing AI governance, businesses and local municipalities can harness the benefits of AI while mitigating the risks and ensuring that AI serves the best interests of society.  AI technology is rapidly integrating itself within the IT landscape and it is truly in the best interests of organizations to stay ahead and adapt to the inevitable challenges that will impact businesses and governments alike.

Prepared to take the first steps towards AI Governance?  Eaton & Associates is ready to guide your organization through the latest best practices and roadmap a plan that balances your AI needs while maximizing practical approaches to AI governance.

Contact Us Today!

AI Responsibility Advocates:

The Future Society: A nonprofit organization focused on aligning AI through better governance. The Future Society

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December 9, 2024 0 Comments by Ray Maynez
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You’ve Been Using AI For A Long Time, and Didn’t Even Know It.

What is AI and How Does it Work?

Artificial Intelligence, or “AI” for short, are computer systems designed to perform tasks that typically require human intelligence, like recognizing speech and analyzing trends in data. AI works by identifying patterns and then learning to make predictions or decisions based on that information. Most cutting-edge AI systems are powered by something called machine learning, a subset of AI in which algorithms are trained on huge datasets to continually get better. Consider the voice assistants Siri or Alexa. As you give them instructions, they learn to get better with time. These early systems are now called “Narrow AI” since they were designed for specific problems.

Other examples of Narrow AI include algorithms that recommend products on e-commerce sites or spam-detection tools in your email inbox. Narrow AI worked great within its constraints, but lacked flexibility and had a noticeably robotic experience. The recent emergence of “Generative AI” – like OpenAI’s ChatGPT, Google’s Gemini, or Microsoft’s Co-Pilot – has expanded AI’s capabilities to include creating text, images, and even music. These systems use something called “neural networks” trained on massive datasets, enabling them to “generate” human-like outputs. Generative AI, or “GenAI” for short, is much more flexible than Narrow AI and offers nearly infinite possibilities depending on what it’s trained to do.

 

How AI Impacts Everyday Life

For most people, AI is already a part of daily life. Even if they don’t realize it. It powers your personalized recommendations on Netflix, helps map and adapt routes in real time, and supports virtual customer service with Chatbots. In the workplace, AI can enhance productivity by automating repetitive tasks, conducting complex searches, or drafting professional email templates. These tools free up valuable time for employees to focus on creative and strategic initiatives.

For business owners, AI tools can optimize operations—think chatbots for customer queries, predictive analytics for inventory, or marketing automation to reach new audiences. Even if you don’t interact with AI directly, its influence on industries and daily conveniences means understanding its basics is increasingly important.

 

Why You Should Care About AI

AI matters because it’s reshaping the way we live and work. Whether you are technical, semi-technical, or completely non-technical, it’s imperative to understand how AI works and how it’s used today. It enhances productivity, reduces costs, and opens-up possibilities for innovation. However, understanding AI is not just about embracing its benefits; it’s also about navigating its challenges, like data privacy and job displacement. Even without direct interaction, everyone should understand the basic essentials of AI because its influence on industries and everyday life is constantly growing.

 

The Future and Relevance of AI

The next frontier is Artificial General Intelligence (AGI)—a truly intelligent AI system capable of performing any intellectual task that a human can. AGI could revolutionize industries, but for now it remains a theoretical goal due to immense technical and ethical challenges.

The potential of AI to benefit individuals and businesses is vast. As AI technologies evolve, they could help tackle complex global challenges, from climate modeling to medical breakthroughs. For businesses, integrating AI might be the key to staying competitive in an increasingly digital economy. For individuals, learning to coexist with AI will mean focusing on uniquely human strengths—creativity, empathy, and critical thinking. By embracing AI wisely, we can shape a future where humans and machines complement each other, creating opportunities we haven’t yet imagined.

 

Key Takeaways

  • AI already influences daily life, from entertainment recommendations to customer service tools.
  • Businesses can benefit from AI by optimizing workflows, reducing costs, and innovating faster.
  • Staying informed about AI is essential to navigate its benefits and challenges effectively.

The future of AI lies in collaboration between human ingenuity and machine efficiency.

 

Interested in integrating more AI into your business?  Contact us today!

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November 27, 2024 0 Comments by Ray Maynez
Cyber security network. Data protection concept. Businessman usi
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Navigating the New CJIS Requirements: Essential Security Measures Post October 1st Deadline

Navigating the New CJIS Requirements: Essential Security Measures Post October 1st Deadline

The recent CJIS requirements for police departments have sent a sense of great urgency through the law enforcement community. These new regulations, which went into effect on October 1, 2024, are designed to protect sensitive criminal justice information (CJIS) from unauthorized access.

 

One of the most significant changes is the requirement for all police departments to implement multi-factor authentication (MFA). MFA is a security measure that requires users to provide two or more forms of identification to access a system. This could include a password, a security token, or a biometric scan.

 

In addition to MFA, police departments must also comply with a number of other IT security requirements. These include:

  • Encrypting all data at rest and in transit
  • Developing and maintaining a comprehensive incident response plan
  • Conducting regular vulnerability assessments
  • Providing cybersecurity training to all employees

 Version 5.9.4 Outlines the updated mandated requirements.

 

The CJIS requirements are a major undertaking for police departments. However, the benefits of complying with these regulations are clear. By protecting CJIS data, police departments can help to prevent crime and keep the public safe.

 

Eaton & Associates is an IT firm that can assist police departments with complying with the CJIS requirements. We have a team of experienced professionals who can help you to implement MFA, encrypt your data, and develop an incident response plan. We can also provide cybersecurity training to your employees.

 

If you are a police department that is struggling to comply with the CJIS requirements, we encourage you to contact Eaton & Associates. We can help you to get back into compliance and protect your sensitive data.

 

About Eaton & Associates:

Eaton & Associates is an IT firm that specializes in helping law enforcement agencies comply with the CJIS requirements. We have a team of experienced professionals who can help you to implement MFA, encrypt your data, and develop an incident response plan. We can also provide cybersecurity training to your employees.

 

Contact Information: Contact today!

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October 4, 2024 0 Comments by Ray Maynez
Web Banner with Cafe Guest Scanning QR Code
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QR Codes: The New Frontier for Scammers

QR Codes: The New Frontier for Scammers

QR codes have become an integral part of our daily lives. From restaurant menus to parking payments, these convenient barcodes offer quick access to information. However, this convenience has also made them a target for scammers. It’s essential to understand the risks and take precautions to protect yourself.

How QR Code Scams Work

Scammers are increasingly using QR codes to lure unsuspecting victims into their traps. Here are some common tactics:

  • Overlaying Fake Codes: Scammers might cover legitimate QR codes with their own, redirecting you to malicious websites.
  • Phishing Attacks: You might receive a text or email with a QR code promising a reward or urgent information. Scanning it could lead to malware or phishing attempts.
  • Fake Payment Requests: Scammers might create QR codes for fraudulent payments, claiming to be from legitimate businesses.
Protecting Yourself from QR Code Scams

While the convenience of QR codes is undeniable, it’s crucial to approach them with caution. Here are some tips to stay safe:

  • Be Wary of Unexpected Codes: If you encounter a QR code in an unusual place or receive one unsolicited, be suspicious.
  • Hover Over Links: Before scanning a QR code, try to hover over it with your phone to see the underlying URL. This can help identify potential scams.
  • Use a QR Code Scanner App: Some apps offer additional security features, such as scanning the code for malware before redirecting you.
  • Protect Your Device: Keep your phone’s operating system and apps updated with the latest security patches.
  • Be Mindful of Personal Information: Never enter sensitive information on a website accessed through a QR code unless you’re absolutely sure of its legitimacy.
Additional Tips
  • Cover the QR Code: If you’re concerned about a QR code, cover it with your hand while you inspect it for any irregularities.
  • Trust Your Instincts: If something feels off, don’t scan the code.
  • Educate Others: Share this information with friends and family to help raise awareness about QR code scams.

By following these guidelines, you can significantly reduce your risk of falling victim to QR code scams. Remember, staying informed and cautious is key to protecting yourself in the digital age.

Have you encountered any QR code scams or other cyber threats? Contact our expert team to assist and help navigate cyber security best practices.

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August 2, 2024 0 Comments by Ray Maynez
A group of people sitting at computers with headphones on. Generative AI.
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Schools and Libraries Can Now Apply for FCC Cybersecurity Funding

Great News! Schools and Libraries Can Now Apply for FCC Cybersecurity Funding

Teacher, administrators, parents, the Federal Communications Commission (FCC) has launched a fantastic initiative to bolster cybersecurity in our nation’s schools and libraries! A new pilot program, funded with a total of $200 million, aims to equip these institutions with the resources they need to defend against cyber threats.

This program is a significant step forward, recognizing the growing importance of cybersecurity in today’s digital landscape. Schools and libraries are hubs for learning and information access, and protecting them from cyberattacks is crucial.

Who is eligible?

The program is open to eligible schools and libraries across the United States. This includes public and private schools, as well as tribal schools and Bureau of Indian Education schools.

What kind of support is available?

The funding can be used to defray the costs of various cybersecurity services and equipment. This could include:

  • Advanced firewalls
  • Intrusion detection and prevention systems
  • Security awareness training
  • Phishing simulations
  • And more!

How to Apply

Applications for the pilot program are being accepted now. To learn more about eligibility, the application process, and the specific types of support available, visit the FCC’s official program webpage: FCC Cybersecurity Pilot Program.

This is an excellent opportunity for schools and libraries to strengthen their cybersecurity posture. By taking advantage of this program, these institutions can create a safer learning environment for students and staff and ensure continued access to critical information resources.

Preparation is Critical- Contact the Eaton Team for Assistance

Cybersecurity is a complex and layered approach to protecting your organization from cyber-attacks.  It’s a dynamic and ever-changing game that requires persistence and mitigation planning that can certainly take signification number of resources from your IT staff.  Need assistance?  Eaton’s experienced team can provide an outside perspective on security gaps, report vulnerabilities, and roadmap a solution that optimizes your cyber security infrastructure.

 

Services:

  • IT Assessment
  • Cybersecurity Road-mapping
  • Ongoing Cybersecurity-as-a-service

Contact us to start today Contact us!

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July 12, 2024 0 Comments by Ray Maynez
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Mac Screenshot & Screen Recording: Your Complete Guide

Mac Screenshot & Screen Recording: Your Complete Guide

Sometimes, a picture (or a recording) is worth a thousand words. Whether you’re explaining a complex process to a colleague, capturing a funny moment online, or creating a video tutorial, your Mac has built-in tools to help you quickly capture what’s on your screen.

In this post, we’ll delve into the world of Mac screenshots and screen recordings, making you a pro in no time!

Capturing Stills: Screenshot Techniques

There are two main ways to take screenshots on your Mac:

  • Using keyboard shortcuts: This is the fastest method. Here’s a breakdown of the popular shortcuts:

    • Capture the entire screen: Press Shift + Command + 3.
    • Capture a portion of the screen: Press Shift + Command + 4. Drag your cursor to select the area you want to capture, then release your mouse button.
    • Capture a window: Press Shift + Command + 4, then press Space. Click on the window you want to capture.

  • Using the Screenshot tool: For more control and options, use the Screenshot tool:

    • Press Shift + Command + 5. This opens the Screenshot toolbar with various capture options.
    • Choose the capture method (entire screen, portion, window, etc.) and customize options like including the mouse pointer or setting a delay before capture.

Going Beyond Stills: Screen Recording Magic

Want to capture a sequence of actions or demonstrate a software program? Here’s how to record your Mac screen:

  • Using the Screenshot tool: That’s right, the Screenshot tool offers recording functionality as well!

    • Press Shift + Command + 5.
    • Click the record button (it looks like a dot within a circle) and choose between recording your entire screen or a specific portion.
    • Click “Record” to start capturing and “Stop” to finish.

  • Using QuickTime Player: This method offers more advanced options for recording with audio.

    • Open QuickTime Player.
    • Go to “File” > “New Screen Recording.”
    • Click the arrow next to the record button to set preferences like microphone selection (for audio recording).
    • Click “Record” to begin and “Stop” to finish.

Exploring Further:

For a visual guide, check out this helpful video tutorial by Apple Support: Apple take a screenshot and record screen on Mac YouTube

Mastering the Mac Screen Capture Arena

With these techniques under your belt, you’re now equipped to capture anything on your Mac screen! Remember, practice makes perfect, so don’t hesitate to experiment and explore the different options available.

Now go forth and snag those screenshots and screen recordings!

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May 28, 2024 0 Comments by Ray Maynez
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Power Down and Power Up the Planet: Eco-Friendly IT Practices for Earth Day

Power Down and Power Up the Planet: Eco-Friendly IT Practices for Earth Day

 

Every year, Earth Day serves as a vital reminder of our responsibility to protect our planet. This year, let’s focus on an area that often gets overlooked: Information Technology (IT). Believe it or not, our tech habits can have a significant environmental impact. But the good news is, there are simple steps we can all take to make our IT practices more eco-friendly!

The Cloud Can Be Green

Migrating to cloud-based solutions can be a major win for sustainability. Traditional on-premise servers require a lot of energy to keep them cool and running. Cloud providers, on the other hand, are increasingly investing in renewable energy sources and energy-efficient data centers. By shifting your data and applications to the cloud, you’re essentially tapping into a more sustainable infrastructure.

Power Down and Conserve

Small changes in daily habits can add up to big results. Enable automatic sleep modes on computers and monitors to minimize energy consumption when not in use. Encourage a culture of “printing as a last resort” within your organization. Many documents can be easily shared and reviewed electronically, saving paper and the energy required to produce it.

Invest in Efficiency

Look for energy-efficient hardware when purchasing new equipment. Many manufacturers offer Energy Star certified devices that are designed to use less power. Extending the lifespan of your existing hardware is another great way to reduce your environmental footprint. Proper maintenance and repairs can keep your devices running smoothly for longer, reducing the need for frequent upgrades.

Think Before You Dispose

E-waste is a growing concern, and disposing of electronics improperly can release harmful toxins into the environment. Many manufacturers offer take-back programs for old equipment, ensuring it’s recycled responsibly. Data security is also important, so be sure to securely erase all sensitive information before handing off any old devices.

Spreading the Green Message

By making eco-friendly IT a priority, you’re not just helping the planet, you’re also setting a positive example for others. Promote green IT practices within your organization and encourage colleagues to adopt these sustainable habits. This Earth Day, let’s all strive to make our digital footprint a little lighter!

This is just a starting point! By implementing these eco-friendly IT practices, we can all make a positive difference for our planet. Remember, every little bit counts! Happy Earth Day!

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April 22, 2024 0 Comments by Ray Maynez
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Travel Wi-Fi 101: Mastering Airplane Wi-Fi for Smooth Soaring

Travel Wi-Fi 101: Mastering Airplane Wi-Fi for Smooth Soaring

 

Imagine you’re hurtling through the sky, nestled in your cozy airplane seat. The anticipation of your destination thrums through you, but the hours stretch out before you like a vast, Wi-Fi-less desert. Fear not, intrepid traveler! A glimmer of hope shines on the horizon: airplane Wi-Fi.

But hold on to your boarding pass, because airplane Wi-Fi can be a fickle beast. One minute you’re scrolling through social media with glee, the next you’re trapped in “buffer purgatory” – a land of agonizingly slow loading times. Don’t let this be your fate! With a few savvy moves, you can transform airplane Wi-Fi from a frustrating foe to a trusty travel companion.

Pre-Flight Preparation: Pack for Patience (and Entertainment)

Let’s be honest, airplane Wi-Fi isn’t known for its lightning speed. Downloads can feel like molasses in January, and video calls might resemble a game of charades played over a potato. Embrace the zen of slow internet. Pack some downloaded movies, ebooks, or podcasts to keep you entertained when the Wi-Fi decides to take a siesta.

Security Check: Think Before You Share

Remember, airplane Wi-Fi is like a friendly neighborhood barbecue – everyone’s invited (including potential snoops). Avoid logging into super sensitive accounts like your bank or using credit cards for online shopping. Stick to browsing lighthearted content, catching up on emails, or sharing envy-inducing vacation pics (once you land, of course!).

Upgrade Your Connection: Consider a VPN

For an extra layer of security, consider using a Virtual Private Network (VPN) This nifty tool encrypts your data, making it as indecipherable as a secret agent’s message. Think of it as a digital bodyguard for your online activities. Services like Nord VPN are a great consumer option for your protection.

Wi-Fi Wisdom: Research and Prioritize

Not all airlines offer Wi-Fi, and some charge a fee. Do your research beforehand to avoid any in-flight surprises. If you plan to purchase Wi-Fi, decide which device (phone, tablet, laptop) will be your main internet portal. This will help you choose the most suitable data plan.

Bonus Tip: Stay Connected, Not Constantly Connected

Airplane Wi-Fi can be a great way to stay connected with loved ones back home. But remember, sometimes the best way to connect is to disconnect. Use Wi-Fi for quick updates, but also savor the opportunity to unplug and unwind. After all, the airplane window offers some pretty spectacular entertainment too!

So, with a little planning and these handy tips, you can navigate the sometimes-turbulent waters of airplane Wi-Fi. Now, buckle up, turn on airplane mode (except for Wi-Fi, of course!), and get ready for a smooth sailing (or soaring) adventure!

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April 4, 2024 0 Comments by Ray Maynez
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A Tenant’s Guide to Finding the Best IT Environment from Property Managers

A Tenant’s Guide to Finding the Best IT Environment from Property Managers

In today’s digital age, a reliable and secure IT environment isn’t just a perk for tenants – it’s a business necessity. Companies of all sizes rely on seamless internet connectivity, robust security, and sometimes even smart building features to operate efficiently. But with so many office spaces available, navigating the tech landscape during the leasing process can be overwhelming. This guide equips you with the knowledge to find an office space that fosters optimal IT functionality:

Know Your Needs: Before embarking on your search, take stock of your company’s specific IT requirements. Here are some key factors to consider:

  • Bandwidth & Speed: Do you need lightning-fast internet for video conferencing and cloud storage, or is a standard business package sufficient?
  • Security & Compliance: How sensitive is your company’s data? Does your industry have specific IT security regulations to follow?
  • Scalability: Will your company’s technology needs likely grow in the near future? Ensure the infrastructure can adapt.
  • Smart Building Integration: Do you require features like smart access control, climate control, or conference room booking systems?

Ask the Right Questions: Once you have a firm grasp of your needs, prepare a list of questions for potential landlords:

  • Internet Service Providers (ISPs): Which ISPs are available in the building, and what are their pricing and service level agreements (SLAs)?
  • Bandwidth Capacity: What is the building’s internet bandwidth capacity, and how is it allocated among tenants?
  • Security Measures: What physical and network security measures does the building have in place?
  • IT Infrastructure: Can the building’s existing infrastructure support your company’s hardware and software needs?
  • Smart Building Features: Does the building offer any smart features, and are there additional costs associated with using them?
  • IT Support: Does the landlord offer any on-site IT support or have preferred vendors

Look for Red Flags: Unclear information could mean disorganized IT conditions that could impact your lease experience

  • Limited ISP Options: Having few ISP choices can limit your control over service quality and cost.
  • Unclear Security Policies: A lack of transparency about security measures can put your company’s data at risk.
  • Outdated Infrastructure: Outdated wiring or limited bandwidth can hinder future growth and efficiency.
  • Unwillingness to Negotiate: A rigid landlord unwilling to accommodate your IT needs might not be the best fit.
  • Negotiate for Your Needs: The leasing process is a negotiation. Don’t be afraid to advocate for your company’s critical IT requirements. Here are some strategies:
  • Highlight the Importance of IT: Explain how a reliable IT environment is essential for your business operations.
  • Offer Incentives: Be willing to consider a longer lease term or higher rent in exchange for upgrades to the IT infrastructure.
  • Suggest Improvements: If the building lacks your ideal features, propose solutions like co-sharing the cost of an internet service upgrade.
  • Bring a Managed IT Service Consultant with you: This third-party expert can quickly identify the best IT environment and can assist with those tough questions before you sign a lease.

Finding the Tech Oasis:

By being proactive, asking the right questions, and understanding your company’s specific needs, you can find an office space that fosters a seamless and secure IT environment. This translates to a more productive and efficient workplace for your team. Remember, a well-equipped and tech-friendly office space can be a significant competitive advantage in today’s data-driven business world. So, prioritize your IT needs during the leasing process and find your perfect tech oasis!

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March 5, 2024 0 Comments by Ray Maynez